If you receive a “Yellow Note”, i.e. notification of a cut-off, you only have 8 days to pay before your electricity, gas or water supply is cut off!
Red Note from swb: your electricity, gas or water supply has been cut off!
Here’s what you can do to prevent this from happening:
- You should therefore contact swb as soon as you receive the “Yellow Note”:
swb Payment Service Bremen:
Tel: +49 421 98868680
swb Payment Service Bremerhaven:
Tel: +49 471 4771480
Monday to Thursday: 8:00am-4:00pm
Friday: 8:00am-2:00pm
E-mail: inkasso@swb-gruppe.de
- You can apply for financial support from the job centres, the Bremen Social Services Department (Amt für soziale Dienste Bremen) or the Bremerhaven Social Services Department (Sozialamt Bremerhaven).
- Are you unable to get any further with swb and the authorities? Then you should contact one of the counselling centres. With your cooperation, they can postpone the shut-off of your electricity, gas or water connection for a maximum of four weeks. This gains you time to develop a realistic solution for your payment problem together with the counselling centre.
- If you have received the “red slip”, your electricity, gas or water connection has been shut off. The connection will be re-established as soon as you pay the outstanding bill. In case of uncertainty or emergencies, contact:
wesernetz Bremen GmbH
Telefon: 0421/98 86 86 90
wesernetz Bremerhaven GmbH
Telefon: 0471/477 14 90
Montag bis Donnerstag von 8:00 bis 16:00 Uhr Freitag von 8:00 bis 14:00 Uhr
E-Mail: inkasso@wesernetz.de
What happens when your electricity, gas or water supply is cut off:
Eight days after you receive notification of a cut-off, namely the “Yellow Note”, an swb employee will come and cut off your supply and give you the “Red Note”. You will then no longer be able to do everyday activities such as watching TV, cooking, heating, charging your smartphone or using the Internet. If your water supply is cut off, you won’t be able to use your toilet or bath and won’t have any drinking water in your kitchen.
Alongside your bill, payment reminder charges and fees for the “Yellow Note”, you will also have to pay the swb employee for cutting off and reconnecting your supply at least 156,59 euro for electricity and 148,00 euros for gas, water and heat. A fee of 71,50 euros will be charged for each additional visit.